عنوان مقاله [English]
The banking industry has a special role in the dynamics of the economy. Given the challenges and uncertainties in the business environment, the use of imagery to improve management in this sector has been prominent. Therefore, the industry, utilizing the future research, always needs to change its systems and processes to achieve a higher level of confidence. The present study aims to identify the dimensions and organizational components affecting high reliability banks as the face of future organizations in the industry. Banking has been done
The statistical population of this research was banking and academic experts familiar with organizational issues and banking industry management in order to identify these factors influencing the fuzzy Delphi method and ultimately, the identified factors were weighed and prioritized through the network analysis process based on the fuzzy DMF method. The results showed that the factors of "rapid reaction to banking standards" on "compliance", "operational sensitivity", "failure concern", "resilience" and "perceived risk", respectively, were in a reliable bank High are effective. The "perceived risk" factor and the "timely response to customers" factors were identified as the top priority in a high reliability bank.